The purpose of these terms and conditions is to define the necessary provisions regarding the terms of use and fees for the location-based service and mobile communication resale service (hereinafter referred to as "Service") provided by EODI SHOE (hereinafter referred to as "Company") and the customers using the service (hereinafter referred to as "Customer").
① The terms used in these terms and conditions are defined as follows:
1. "Mobile Communication Service": A mobile communication resale service provided by the "Company" as a special telecommunications operator, in which the company acquires wholesale services from primary telecommunications operators and resells them to users.
2. "Customer": An institution or organization equivalent to a corporation that has entered into a service agreement with the "Company," including individuals.
3. "Service Application Form": A service contract form specified by the company for customers to apply for the service.
4. "Rate Plan": A service billing policy established by the company based on the rate policies of primary telecommunications operators.
② Any terms not defined in Paragraph 1 shall follow the relevant laws and regulations.
① Matters not specified in these terms and conditions shall be governed by relevant laws such as the Telecommunications Business Act, notices (guidelines, etc.) from regulatory authorities, and service application forms (special agreements, etc.).
② The service application form (special agreements, etc.) specified in Paragraph 1 shall not include any provisions that unfairly infringe on the rights of the customer.
③ When the company revises these terms and conditions, it shall specify the effective date and reasons for the amendment and notify customers by posting the revised terms on the company's website at least 30 days before the effective date. If the amendment is unfavorable to customers, the company shall provide an additional clear notice separately.
④ If the company provides notice or notification of the revised terms and explicitly informs customers that failure to express their intent within 30 days will be considered as consent, and the customer does not explicitly refuse the amendment, the customer is deemed to have agreed to the revised terms.
⑤ If a customer does not agree to the revised terms, the company cannot apply the amended terms to them. In this case, the customer may terminate the service contract. However, if there are special circumstances where the existing terms cannot be maintained, the company may terminate the service contract.
① The company shall file these terms and conditions with the relevant authorities in accordance with the Telecommunications Business Act and its Enforcement Decree.
② The company may amend these terms and conditions within the limits permitted by applicable laws. In the event of any changes, the amended terms shall be announced on the company’s official website (www.eodishoe.com).
The services provided by the company include the following:
1. A service that connects a communication modem to the customer's GPS tracker device, enabling data transmission and reception among customers, including the following types of services:
* A service that collects real-time location data through a device attached to shoes for the safety of vulnerable elderly individuals, providing various safety features such as emergency alerts and safe zone departure notifications.
* A vehicle tracking service for rental cars and other vehicles to improve operational efficiency, fleet management, and vehicle monitoring.
* A service that provides devices for the safety of elderly individuals living alone, enabling location tracking and emergency alerts to prevent social isolation-related incidents. The service includes an emergency call function that connects caregivers and AI for rapid response.
* A customized location-tracking service designed with specifications suitable for environments where pets can use it safely.
① If the service applicant is a corporation or institution, the required documents must be submitted as needed.
1. For corporate entities: A copy of the business registration certificate and subscription form.
2. For institutions: Unique identification number and subscription form.
② If the service applicant is an individual customer, identity verification and CMS registration are required.
③ The company may request additional documents from the customer if necessary to ensure smooth service provision.
④ Both the company and the customer shall store and manage the completed service contract and required documents in compliance with applicable laws.
① The company shall approve the service application if the details provided in the application form meet the conditions set forth in these terms.
② The company may restrict service applications in accordance with the Telecommunications Business Act and other relevant laws.
③ The company may refuse or postpone approval of service applications until the reason for the restriction is resolved if any of the following conditions apply:
1. The application is submitted under another person's name.
2. The submitted documents contain false information.
3. The application is made under the name of a minor.
4. The application is intended to disrupt public order, social stability, or decency.
5. The applicant is listed as a credit delinquent by a financial institution or telecommunications provider.
6. Any other cases deemed necessary by the company.
④ If an application is rejected or restricted under Paragraphs ② and ③, the company shall promptly notify the applicant.
The company shall respond to requests for verification or access to service application details when made by the customer, an authorized representative of the customer, or an interested party presenting a final court ruling or notarized document.
When the company approves a customer’s service application, the service will commence upon the registration of the customer's information in the company's system. The company shall notify the customer in the event of significant service changes.
The company shall announce any additions or modifications to the scope and content of the service on its official website (www.eodishoe.com).
① If any of the following changes occur, the customer must promptly notify the company via wired/wireless phone, fax, electronic document, or written notice.
1. Business name, business registration number, representative, address, phone number, etc.
2. Changes in payment information.
3. Any other necessary contract modifications.
② The company may refuse to process change requests in the following cases:
1. If the customer has unpaid fees.
2. If the customer violates any terms of this agreement.
③ Any disadvantages resulting from the customer's failure to notify the company of changes shall be borne entirely by the customer.
① The company assigns available mobile numbers either with the 012 prefix or other numbers designated by the telecommunications carrier in sequential order upon activation.
② The company may reclaim and reuse mobile numbers from terminated lines.
③ The mobile number of an activated line cannot be changed without reactivation.
① The company must notify and explain to customers the essential details of the service, including types, usage methods, fees, complaint handling mechanisms, and contact information. The company must also make every effort to resolve customer complaints and ensure no disadvantages occur.
② The company collects only the minimum necessary personal information required for service fulfillment, in accordance with the "Act on Promotion of Information and Communications Network Utilization and Information Protection." If the company intends to use personal data beyond the agreed scope or provide it to a third party, it must obtain prior consent from the customer, who has the right to refuse.
③ The company shall not disclose or distribute customer personal information to third parties without consent, except in cases required by law, such as requests from government agencies, court rulings, or investigations.
④ The company retains customer information for contract maintenance, billing verification, and dispute resolution for up to one year after termination. However, the retention period may extend under the following circumstances:
1. Information required under tax laws, such as name, date of birth, phone number, billing address, and payment records, for five years.
2. If a billing-related dispute remains unresolved within the retention period.
3. If the customer has unpaid service charges.
4. If other laws require data retention.
⑤ The company cannot charge fees to a third party in good faith due to negligence in identity verification when entering into a contract.
⑥ The company monitors service usage to ensure compliance with its intended purpose.
⑦ If the company suspends or discontinues the service due to business or technical reasons, it will notify customers at least 30 days in advance via in-app push notifications, banners, and its website (www.eodishoe.com).
① Customers must pay service fees by the designated due date and notify the company via wired/wireless communication, electronic documents, or in writing of any changes to their address, contact details, or payment information.
② Customers must not engage in the following actions:
1. Reproducing, publishing, broadcasting, or providing third parties with company-related information obtained through the service without prior approval.
2. Infringing on the copyrights of the company or third parties and distributing content that violates public order and morality.
3. Engaging in activities objectively deemed to be associated with criminal conduct.
4. Violating any other applicable laws and regulations.
③ Customers must comply with the terms outlined in this agreement, as well as any service usage guidelines or precautions provided by the company.
④ Customers must adhere to any additional notices issued by the company regarding the service.
⑤ If a customer fails to fulfill their obligations under this agreement, the company may restrict their service usage.
⑥ The service line managed by the customer is considered to be under their registered name.
⑦ Customers may not use the service line for any purpose other than what was previously agreed upon with the company.
The service is available nationwide in principle, and the usage hours are 24/7 unless otherwise affected by operational or technical issues. However, exceptions may apply during scheduled maintenance or as announced by the company.
① The company may temporarily suspend the service in any of the following cases:
1. If the customer fails to pay the service fee for more than two months without a valid reason.
2. If the customer does not settle the service fee and any applicable penalties within one month after the first due date.
3. If the customer violates the terms of use, causing or potentially causing disruptions to the company's service provision.
② If the company decides to suspend service based on the above conditions, it will notify the affected customer via phone or mail at least seven days in advance, specifying the reason, date, and duration of the suspension. However, if the company is unable to reach the customer due to their own fault, the notification will be considered delivered.
③ If the reason for service suspension is resolved, the company shall resume service without delay.
① If a customer wishes to temporarily suspend service usage for a period of up to three months due to personal reasons, they may apply for a temporary suspension with the company. However, once the reason for suspension is resolved, the customer must promptly notify the company to resume the service.
② Temporary service suspension under Paragraph 1 is limited to once per month and must not exceed a total of three months within a year. Additionally, reapplying for temporary suspension is not allowed within one month after resuming service.
① If a customer wishes to terminate the service contract, they may apply in person at the company or submit a request via phone, fax, or mail. However, if the termination request is made via phone, fax, or mail, the customer must settle all outstanding charges before the termination date.
② If a service is found to have been opened without the rightful owner's consent, the company reserves the right to terminate the service contract.
① The service fees that customers must pay for using the service vary depending on the contract, the quantity, and the usage specifications. The final fee is determined after negotiation based on the company's pricing policy.
② If there is a significant increase in costs due to economic conditions, such as inflation or a rise in production costs, fee adjustments may be necessary. In such cases, the updated terms and conditions will apply.
① The service fee is calculated on a monthly basis, from the 1st to the last day of each month.
② Any period during which the service is unavailable due to a line failure or other reasons beyond the customer's control is not included in the billing period.
③ Payment is processed on a monthly basis, and prorated calculations for partial months are not applied.
① Customers may request temporary suspension of the service if they do not need it for a certain period. They may also request resumption of a suspended service.
② The suspension period is limited to a maximum of 90 days per request, and customers may apply for suspension up to twice per year per line.
③ If 90 days pass without a request for reactivation, the service will automatically resume to its normal status, and charges will be applied accordingly.
① Customers must pay the service fees as billed according to this agreement by the specified due date. No advance payment is required for service activation.
② If the customer’s payment is overdue, the company may charge a late fee of 2% per month.
③ The company may include the customer’s service charges in a consolidated bill along with other services or products from third-party providers.
④ If the payer is a government agency, a local government, or an individual or organization designated by the company, payments may be made collectively under a separate agreement.
① If a customer is entitled to a refund but has outstanding payments, the company may first deduct the unpaid amount from the refundable amount before processing the refund.
② The company may offset the refundable amount against the charges billed in the following month. In such cases, the company will notify the customer in advance via phone.
③ If an overpayment or erroneous charge occurs, the company will promptly refund the excess or incorrect amount upon the customer's request. If the overcharge is due to the company's fault, the company will return the amount with an agreed-upon reasonable interest or the statutory interest rate.
① A customer who has objections to the billed charges must file a complaint with the company within six months from the billing date.
② The company will investigate the validity of the objection and notify the customer of the results in writing or via phone within seven days from the date of receipt of the complaint.
③ If the company is unable to notify the customer within the specified period, it will inform the customer or their representative of the reason for the delay and the revised processing timeline.
The company shall establish and operate a user protection body and committee to ensure the stable provision of services, protect customer information, and handle complaints. In particular, the company must designate a personal information management officer to protect users' personal data and address any related concerns.
① The company shall establish a privacy policy and disclose it in a manner that allows users to easily access it at any time, in accordance with the regulations set by the Korea Communications Commission. The privacy policy must include the name of the personal information management officer or the name and contact information of the department responsible for handling personal data protection and related grievances, as specified in Article 27-2, Paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection.
② The following matters in the privacy policy require separate user consent:
1. When collecting personal information for usage, the purpose of collection and use, the items of personal information collected, and the retention and usage period of personal information.
2. When outsourcing personal information processing, the recipient of the entrusted personal information, and the details of the outsourced tasks.
3. When providing personal information to third parties, the recipient of the personal information, the purpose of personal information usage by the recipient, the items of personal information provided, and the retention and usage period of the personal information by the recipient.
① The company shall not disclose customer personal information to any third party except for the contracting parties.
② However, the following cases are exceptions:
1. When required by information and communication-related laws and other applicable regulations.
2. When requested by the Korea Communications Standards Commission.
3. When requested by a relevant authority for investigative purposes under applicable laws.
4. When providing information to a credit information agency or credit information consolidation agency due to unpaid service fees beyond the designated period.
③ In the event of a business transfer, merger, or acquisition, where customer personal information is transferred to another entity, the company must notify customers in advance through its website or via email, including the following details:
1. Notification of the transfer of personal information.
2. Name, address, phone number, and other contact details of the recipient of the personal information.
3. Procedures for customers to withdraw consent if they do not wish their personal information to be transferred.
④ If the company intends to transfer customer personal information overseas, it must obtain customer consent and provide prior notice, including the following details:
1. Specific personal information to be transferred.
2. Destination country, transfer date, and transfer method.
3. Name of the recipient of the personal information.
4. Purpose of personal information usage by the recipient and retention period.
① The company shall address customer complaints as quickly as possible if they are deemed reasonable based on objective, physical, or technical factors. Complaints shall be handled according to specific resolution measures, which may include replacements or refunds.
② Compensation for complaints shall be executed in accordance with the compensation provisions of this agreement.
① If a customer has an objection regarding the service, they may file a complaint at any time from the date of the issue. The company shall investigate the validity of the complaint and notify the customer of the results within seven (7) days of receiving the complaint.
② If, due to unavoidable circumstances, the company is unable to notify the customer within the period specified in paragraph 1, the company shall inform the customer of the reason and the revised handling deadline.
① If a customer suffers damage due to the company’s fault resulting in service unavailability, the company shall compensate the customer based on the total damage incurred, as agreed upon between both parties.
② If a customer violates this agreement and causes damage to the company, they shall compensate the company for the damage caused.
③ Customers seeking compensation must first explain their claim over the phone and submit a written request, including the reason for the claim and the amount, via email or written document.
① The company shall not be liable for service unavailability due to force majeure, such as natural disasters, national emergencies, or other unavoidable circumstances.
② The company shall not be held responsible for service disruptions caused by the customer's own negligence.
③ The company shall not be responsible for any issues arising from incorrect information entered by the customer.
④ The company shall not be liable for service unavailability due to unpredictable signal shading effects caused by radio wave propagation characteristics or the inevitable need for equipment performance improvements due to technological advancements.
① Either the customer or the company may request the other party to rectify or improve any violations of obligations stipulated in this agreement. If the violating party fails to take corrective actions within a reasonable period, the agreement may be terminated via written notice.
② Either the customer or the company may immediately terminate this agreement via written notice if any of the following conditions occur:
1. The other party undergoes bankruptcy, liquidation, corporate rehabilitation, merger, business transfer, dissolution, or similar legal proceedings.
2. The other party causes significant damage due to willful misconduct or negligence.
3. The other party neglects or delays fulfilling its obligations, thereby severely disrupting the business operations of the affected party.
4. Normal execution of this agreement becomes difficult due to legal judgments, government orders, or other legal constraints.
5. Amendments to relevant laws or changes in government policies make it difficult or impossible to maintain this agreement.
In the event of any disputes arising from transactions under this agreement, legal proceedings shall be brought before the court having jurisdiction over the company's location.
1. (Effective Date) These terms and conditions shall take effect from September 1, 2024.
This pricing plan follows the standard EodiShoe pricing policy and can be adjusted annually based on prepayment or contract purchases, allowing payment along with the product price.
| Category | EodiShoe Pricing Plan |
|---|---|
| Monthly Fee | 5,500 / 6,600 / 7,700 / 9,900 KRW |
| Data Allowance | 5 MB ~ 20 MB (Varies by plan) |
- Additional data usage beyond the provided limit will be charged at 16.5 KRW per MB (VAT included).
- In case of service suspension, a monthly charge of 1,750 KRW per line (VAT included) will be applied.
Appendix 2: Required Documents for Contract Termination
■ Required Documents
| Category | Required Documents |
|---|---|
| Public Institutions | Institution ID, Application Form |
| Corporate Business | Copy of Business Registration, Application Form |
■ Exceptional Cases
| Category | Authorized Representative | Required Documents | Notes |
|---|---|---|---|
| Deceased | Family | Death Certificate or Family Registry |
Common: Representative’s ID If the representative is a family member, additional family verification documents are required. |
| Military Enlistment | Military Service Verification | ||
| Long-Term Stay Abroad | Certificate of Entry and Exit Records | ||
| Incarcerated | Certificate of Imprisonment | ||
| Missing Person | Missing Person Verification | ||
| Corporate Bankruptcy | Former Representative | Deregistration Certificate, Representative’s ID |
| Major Issue Type | User Compensation Standards |
|---|---|
| A/S Complaints |
On-site Support Before 4 PM: Same-day visit, After 5 PM: Next-day visit |
| Billing Complaints |
Immediate refund in case of company billing error Discounts applied upon receipt of supporting documents for applicable cases |
| User Information Breach | Unlimited compensation in accordance with relevant laws and terms |
| Other Complaints | Escalation to center manager if unresolved after primary and secondary consultations |